On September 1, 2018 I booked a rental car from Dollar car rental,in Albuquerque NM to go visit my dad in the Southwest who is going through Chemotherapy. On September 7th I returned to Albuquerque and stayed at the Albuquerque Airport Best Western Hotel. I checked in around 11pm and was leaving the hotel around 5am on the 8th. In a six hour period my rental car was stolen from the parking lot. I reported the car stolen to the Albuquerque police as well as Dollar car rental and did everything necessary to deal with this issue.
They have since recovered the stolen car but Hurtz of Oklahoma City OK (the parent company of Dollar) has since notified me that I am banned from every renting from them again. It’s good to know that even though you do everything in your power to rectify a situation like this they are NOT on the side of their customers. I would advise anyone looking to rent a vehicle to go to their competitors and give their competition your business.
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