Totally Unprofessional - Bad Blow outs!!
Management incompetent

Blo Blow Dry Bar - Greenwich, CT

Oct 22, 2020 · Andrea D LoCascio ·   Businesses

The District Manager of the Greenwich Blo Blow Dry Bar responded to an inquiry that I had regarding a free blow out which was promised to me by the Owner, Kari Valcich. While on the phone she said on a nasty tone, "I'm not honoring your free blow out." I asked, "Why" And she explained that because I missed my last appt that it was being applied to that date. However, nowhere in print does it state that is the policy and no one told me that, either. So, I asked her "Would you rather lose me as a customer (2 blow drys per week) or honor my free blow dry?" And to that she replied, "NO! I don't care." Lol (That was a smart business decision.) So, I then asked to speak with the Owner. And this District Manager, Lucia Donado refused to allow me to speak with the Owner. Next, I simply asked for the corporate number. And the DM started screaming at me, "THAT'S A THREAT!! I am canceling your appointment for today and you are no longer welcome at this Salon!!" Wow. That was pretty drastic. So, I got in touch with corporate on my own. The rep who called me "Dana Peyton" agreed that the actions of this District Manager were atrocious. She said that she would recommend that she actually be terminated. After all, you don't speak to customers like that. I was happy and content in believing that corporate was going to respond. Perhaps refund me for the missed blow out and make her recommendations to the Owner, Kari. Only, that was the first and last call which I had ever received. Vanessa Jakobson, the Company CEO had no interest in helping me or is so incompetent, she doesn't know how. I musthave emailed them at least 20 times in an attempt to resolve this. Blo Dry Bar Greenwich showed their true colors. Their DM is going to run them out of business anyway. As for corporate, I explained that I intended to write negative reviews and all that. They could have avoided itbut they really do not seem to care. I've reported the Company to the BBB and Consumer Protection, etc, Etc. Just a really bad business and I feel obligated to warn the public about it. Thanks, Andrea



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