I booked reservations for travel lodge in Indio CA to attend an art show. Listed under Wyndham Hotels, i thought this would be a good hotel for my 78 year old friend and i to stay. I am 72...
Upon arrivial this Hotel did not look safe. I asked clerk for key to inspect room. Room reeked of pinesol and filth. There was no way we could stay here. My friend has allergies andwould not be able to breathe . We had to find another hotel late at night in a strange town. Drove for 30 miles.
Contacted Wyndham and she said someone would respond in a week. Did not receive email that the rude and condesending 'customer service ' person said was sent. NO PHONE CALL ! NO FOLLOW UP!
I am a Diamond Member and expected better consideration .
WARNING!!! iF YOU ARE A WYNDHAM REWARDS MEMBER DO NOT EXPECT THAT THEY HAVE ALL ACCEPTABLE SAFE HOTELS.
DO NOT EXPECT THEM TO RESOLVE OR ASSIST IN RESOLVING YOUR CONCERNS.
DO NOT EXPECT THEM TO TAKE RESPONSIBILITY FOR WHAT WAS A VERY UPSETING AND POSSIBLE DANGEROUS SITUATION TO PLACE TO ELDERLY WOMEN IN.
HOW GENEROUS OF THEM TO PUT 3,000 ON MY ACCOUNT (SARCASM)
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